Recently my mom had an "opportunity" to spend the night in a local hospital for observation of her heart. It was a routine check-up overnight visit, and I was the chauffeur. Getting her settled in for the night and the tests went smoothly, although at 4:00 PM everyone from reception to housekeeping was ready to go home for the day. The lights were actually turned off in admissions. And an aide let us know that we were delaying her leaving early.
But in general, all went well. As usual, no one gets any rest in the hospital, and my mom was ready to go home when I arrived to check on her at 9:15 the next morning. Then sometime between 9:30 and 10:00 AM the hospital CEO and the head administrator/ nurse stopped in my mom's room to see how everything was going.
There was my chance! My big chance to complain about the condition of the floors, the toilet, the sink, the bed, the everything to the CEO!
But, there were no complaints. Job well done, B.M. Hospital!
(As for the staff turning off the lights at 4:00 PM, I should be used to that. When I taught at a local high school six years ago, it was not unusual for the teachers to be in their cars ready to drive away before the school buses were loaded with students.)